Terms of Service

Last updated May 8, 2026

1. Agreement

These Terms of Service (“Terms”) constitute a binding agreement between you (“Customer,” “you”) and Vessel Investment Group, LLC (“Vessel,” “we,” “us”), an Ohio limited liability company, governing your access to and use of the GaiaOS platform, including all subdomains of leangaia.com, APIs, and related services (collectively, the “Service”). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Eligibility and accounts

You must be at least 18 years old and authorized to bind the entity on whose behalf you are using the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use.

3. The Service

GaiaOS is a multi-tenant CRM and go-to-market operating system provided on an “as-is” and “as-available” basis. We may modify, suspend, or discontinue any part of the Service at any time, with or without notice, and without liability to you. We will make reasonable efforts to provide advance notice of material changes but are not obligated to do so.

4. Your data

You retain ownership of all data you submit to the Service (“Customer Data”). You grant us a limited, non-exclusive license to use, process, and store Customer Data solely to provide and improve the Service. You are solely responsible for the accuracy, legality, and appropriateness of Customer Data. We are not responsible for verifying or validating any data you or your users enter.

You represent and warrant that you have all necessary rights and consents to submit Customer Data to the Service, including any personal data of third parties (such as contact information for individuals stored in the CRM).

5. Third-party integrations

The Service may integrate with third-party services, including Google Workspace, Stripe, and others. Your use of third-party integrations is subject to those providers’ terms of service and privacy policies. We do not control and are not responsible for the availability, accuracy, or content of third-party services. Integration features may be modified or discontinued if a third-party provider changes their API, terms, or availability.

When you connect a third-party account (such as Google), you authorize us to access the data permitted by the scopes you approve. You may revoke this access at any time through the Service or through the third-party provider’s settings.

6. AI and agent features

The Service includes AI-powered features, including automated agents, enrichment, and generated content. AI outputs are provided for informational purposes only and may contain errors, omissions, or inaccuracies. You are solely responsible for reviewing, verifying, and acting on any AI-generated output. We make no representations or warranties regarding the accuracy, completeness, or fitness for purpose of AI outputs.

7. Prohibited use

You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to other tenants’ data or any system or network connected to the Service; (c) interfere with or disrupt the Service; (d) reverse-engineer, decompile, or disassemble the Service; (e) use the Service to send unsolicited communications in violation of applicable law; or (f) resell or sublicense access to the Service without our written consent.

8. Disclaimer of warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, or uninterrupted availability. We do not warrant that the Service will meet your requirements, be error-free, or that defects will be corrected.

9. Limitation of liability

To the maximum extent permitted by applicable law, Vessel, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to your use of or inability to use the Service, regardless of the theory of liability and even if we have been advised of the possibility of such damages.

Our total aggregate liability for all claims arising out of or related to these Terms or the Service shall not exceed the greater of (a) the amounts you paid to us in the twelve (12) months preceding the claim, or (b) one hundred dollars ($100).

10. Indemnification

You agree to indemnify, defend, and hold harmless Vessel, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your Customer Data; or (d) your violation of any rights of a third party.

11. Termination

We may suspend or terminate your access to the Service at any time, for any reason or no reason, with or without notice. Upon termination, your right to use the Service ceases immediately. We may delete Customer Data after termination. Sections 8 through 14 survive termination.

12. Governing law and disputes

These Terms are governed by the laws of the State of Ohio, without regard to conflict of law principles. Any dispute arising out of or related to these Terms shall be resolved exclusively in the state or federal courts located in Franklin County, Ohio. You consent to the personal jurisdiction of such courts and waive any objection to venue.

13. Waiver of jury trial

To the extent permitted by law, you and Vessel each waive the right to a jury trial for any claim arising out of or related to these Terms or the Service.

14. General

These Terms constitute the entire agreement between you and Vessel regarding the Service. Our failure to enforce any provision shall not be deemed a waiver. If any provision is found unenforceable, the remaining provisions continue in full effect. We may assign these Terms; you may not assign them without our written consent. We may update these Terms at any time by posting the revised version. Your continued use after changes constitutes acceptance.

15. Contact

Questions about these Terms should be directed to legal@leangaia.com.

Vessel Investment Group, LLC
Columbus, Ohio